Terms and Conditions

SGM Southern Grouts & Mortars, Inc.
Effective Date: 10/19/19
Last Updated: 7/29/25

1. Acceptance of Terms

By accessing and using the SGM Southern Grouts & Mortars, Inc. (“SGM,” “we,” “us,” or “our”) website at sgm.cc, ordering our products, or engaging our services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our website or services.

2. About SGM

SGM Southern Grouts & Mortars, Inc. is a Florida corporation established in 1978, specializing in the manufacture and distribution of swimming pool finishes, spa surfaces, tile systems, and installation products. We serve distributors, contractors, builders, and pool professionals worldwide.

Business Address:
1502 S.W. 2nd Place
Pompano Beach, FL 33069

3. Products and Services

3.1 Product Lines

SGM manufactures and distributes:

Pool finishes (Diamond Brite®, River Rok®, Ultra Pearl Brite®, Durazzo®)
Tile installation systems and mortars
Deck finishes and surface preparation products
Grouts, sealers, and waterproofing systems
Related construction and installation materials

3.2 Professional Services

Factory training programs and certifications
Technical support and consultation
Product application guidance
Warranty support services

3.3 Business-to-Business Focus

Our products and services are intended for professional use by qualified distributors, contractors, builders, and pool industry professionals. Products are not sold directly to end consumers.

4. Website Use

4.1 Permitted Use

You may use our website to:

Browse product information and specifications
Access technical resources and documentation
Register for training programs
Submit warranty claims
Contact our technical support team

4.2 Prohibited Use

You may not:

Use the website for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorized access to any part of the website or systems
Interfere with or disrupt the website’s operation
Copy, reproduce, or distribute our proprietary content without permission
Use automated systems to access or download content

5. Product Orders and Sales

5.1 Authorized Distributors

Products are sold primarily through our network of authorized distributors. Direct sales may be available for certain customers subject to minimum order requirements and geographic restrictions.

5.2 Order Process

All orders are subject to acceptance by SGM
Pricing and availability are subject to change without notice
Orders may require credit approval and established payment terms
Special orders and custom products may have extended lead times

5.3 Product Specifications

Product specifications are subject to change without notice
Colors shown on our website are approximate and may vary from actual products
Technical data sheets provide the most current product information

6. Pricing and Payment

6.1 Pricing

All prices are subject to change without notice
Prices do not include shipping, handling, taxes, or duties
Volume discounts may be available for qualified customers
Special pricing may apply to authorized distributors

6.2 Payment Terms

Payment terms are established individually for each customer
Credit applications may be required for new accounts
Late payment charges may apply to overdue accounts
We reserve the right to require payment in advance or modify credit terms

7. Shipping and Delivery

7.1 Shipping Terms

Standard shipping terms are FOB origin unless otherwise specified
Risk of loss transfers to the customer upon delivery to the carrier
Delivery dates are estimates and not guaranteed
Customer is responsible for inspection upon delivery

7.2 Shipping Costs

Shipping costs are additional unless otherwise specified
International shipments may be subject to additional fees and restrictions
Customer is responsible for all customs duties and taxes

8. Product Warranties

8.1 Limited Warranty

SGM provides limited warranties on its products subject to:

Proper installation by qualified professionals
Use in accordance with published specifications
Registration within specified time periods
Compliance with recommended maintenance procedures

8.2 Warranty Limitations

Warranties apply only to manufacturing defects
Labor costs and consequential damages are excluded
Warranties may vary by product line and application
Complete warranty terms are available in product documentation

8.3 Warranty Claims

All warranty claims must be submitted in writing
SGM reserves the right to inspect products and installation
Remedies are limited to repair, replacement, or refund at SGM’s discretion

9. Technical Support and Training

9.1 Technical Support

We provide technical support to qualified professionals including:

Product application guidance
Installation assistance
Troubleshooting support
Best practices recommendations

9.2 Training Programs

Factory training programs are available for industry professionals
Training schedules and content are subject to change
Certification requirements must be met for program completion
Training fees and travel expenses are the responsibility of attendees

10. Intellectual Property

10.1 Trademarks

Diamond Brite®, River Rok®, Ultra Pearl Brite®, Durazzo®, and other SGM product names are registered trademarks of SGM Southern Grouts & Mortars, Inc.

10.2 Website Content

All content on our website, including text, graphics, logos, and technical information, is protected by copyright and other intellectual property laws.

10.3 License to Use

You are granted a limited, non-exclusive license to access and use our website content for business purposes related to SGM products and services.

11. Limitation of Liability

11.1 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN PRODUCT WARRANTIES, SGM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

11.2 Limitation of Damages

SGM’S LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR OUR PRODUCTS SHALL NOT EXCEED THE PURCHASE PRICE OF THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

11.3 Excluded Damages

SGM SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF USE.

12. Indemnification

Customer agrees to indemnify and hold harmless SGM from any claims, damages, or expenses arising from:

Improper installation or use of SGM products
Failure to follow product specifications or recommendations
Modification of SGM products without authorization
Customer’s breach of these Terms

13. Force Majeure

SGM shall not be liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, labor disputes, supply chain disruptions, or government actions.

14. Professional Installation Required

14.1 Installation Requirements

SGM products must be installed by qualified professionals in accordance with:

Published installation guidelines
Industry best practices
Local building codes and regulations
Environmental conditions and substrate requirements

14.2 Training and Certification

We strongly recommend that installers complete SGM factory training programs to ensure proper application and optimal results.

15. Environmental and Safety Compliance

15.1 Product Safety

Customers must follow all safety data sheets (SDS) and product labels
Appropriate personal protective equipment must be used during installation
Products must be stored and handled according to specifications

15.2 Environmental Compliance

Customers are responsible for compliance with local environmental regulations
Proper disposal methods must be followed for unused products and containers

16. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Broward County, Florida.

17. Dispute Resolution

17.1 Informal Resolution

Prior to initiating formal legal proceedings, parties agree to attempt good faith resolution of disputes through direct negotiation.

17.2 Arbitration

For disputes exceeding $[Insert Amount], parties may agree to binding arbitration under the rules of the American Arbitration Association.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

19. Modifications

SGM reserves the right to modify these Terms at any time. Material changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified Terms.

20. Entire Agreement

These Terms, together with any applicable product warranties and purchase agreements, constitute the entire agreement between SGM and the customer regarding the subject matter herein.

21. Contact Information

For questions regarding these Terms and Conditions, please contact:

SGM Southern Grouts & Mortars, Inc.
1502 S.W. 2nd Place
Pompano Beach, FL 33069

Phone: (954) 943-2288
Toll Free: (800) 641-9247
Email: [Insert Legal Contact Email]

Additional Locations:

Plant City, Florida
Waxahachie (Dallas), Texas

These Terms and Conditions are designed to govern business relationships with qualified professionals in the pool and tile industry. For specific legal questions, please consult with qualified legal counsel.